Refund policy

Welcome to Isla Noir.

We hope you love your order. If you’re not completely satisfied, you may request a return in accordance with the policy below.

International Orders (Including the EU)

International customers are responsible for any customs duties, import taxes, VAT, or additional fees that may be charged by their local customs authority.

These charges are not included in your order total and are the responsibility of the customer. Isla Noir is not responsible for delays caused by customs clearance or for any customs or import charges incurred after your order has been dispatched.

Returns Eligibility

If you wish to return an item, please contact us within 14 days of receiving your order.

Returned items must:

  • Be unworn and unused
  • Be returned in their original packaging
  • Be returned in the same condition they were received

Once your return request has been approved, we ask that the item is sent back within 14 days of receiving your return instructions.

We reserve the right to refuse returns that do not meet these conditions.

Requesting a Return

Please contact us before returning your item.

You can reach us by:

Email: admin@islanoir.co.uk

Contact page: www.islanoir.co.uk/pages/contact

Please include:

  • Your order number
  • Your full name
  • The item(s) you wish to return
  • The reason for your return

Once your request has been reviewed, we’ll provide instructions for returning your item.

Return Shipping

Customers are responsible for return shipping costs unless the item received is faulty, damaged, or incorrect.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Refunds

Once your return has been received and inspected, we’ll notify you of the outcome.

If approved, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to a faulty, damaged, or incorrect item.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged, or incorrect, please contact us as soon as possible at admin@islanoir.co.uk with your order number and, where possible, photographs of the issue.

We’ll work with you to resolve the matter as quickly as possible.

Pre-Orders

From time to time, Isla Noir may offer products on a pre-order basis.

Pre-order items are dispatched on or after the estimated shipping date shown on the relevant product page. If you need to amend a pre-order, please contact us as soon as possible. Once an order has been prepared for dispatch, changes may no longer be possible.

Your statutory cancellation and consumer rights remain unaffected.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return unless they are faulty. Any exclusions will be clearly stated on the relevant product page.

Contact

If you have any questions about this Refund & Return Policy, please contact us:

Isla Noir

Email: admin@islanoir.co.uk

Website: www.islanoir.co.uk/pages/contact