Shipping policy
Thank you for shopping with Isla Noir. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing
For in-stock items, orders are typically processed within 1–3 business days after payment has been received.
Orders are not processed or dispatched on weekends or public holidays.
During periods of high demand, launches, promotions, or seasonal sales, processing times may be slightly longer.
Shipping Locations
We currently ship within the United Kingdom and may offer international shipping to selected countries.
If international shipping is available at checkout, shipping fees and estimated delivery times will be displayed before you complete your purchase.
International Shipping & Customs
International shipping is available to selected countries shown at checkout.
Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges that may be applied by their local customs authority.
These charges are not included in your order total unless stated otherwise and must be paid by the customer.
Please note that customs procedures may occasionally cause delivery delays. Isla Noir is not responsible for delays caused by customs clearance or for any customs duties, taxes, or import charges incurred after your order has been dispatched.
Delivery Times
Estimated delivery times may vary depending on your location and the shipping method selected at checkout.
Typical delivery estimates:
- UK Standard Delivery: 2–5 business days
- UK Express Delivery: 1–2 business days (where available)
- International Delivery: 5–15 business days depending on destination
Delivery times are estimates only and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout and vary depending on your delivery location, shipping method, and order size.
For international orders, any customs duties, import taxes, VAT, brokerage fees, or other import charges are the responsibility of the customer unless otherwise stated.
Tracking Information
Where tracking is available, you will receive shipping confirmation and tracking details once your order has been dispatched.
Delayed, Lost, or Missing Parcels
While we work with trusted delivery partners, delays may occasionally occur.
If your order has not arrived within the estimated timeframe, please contact us at admin@islanoir.co.uk and we will do our best to assist.
We are not responsible for delays caused by delivery partners, customs clearance, weather conditions, public holidays, or incorrect shipping information provided at checkout.
Incorrect Shipping Information
Customers are responsible for ensuring that shipping details are accurate at the time of purchase.
If an order is returned to us due to incorrect or incomplete address information, additional shipping charges may apply to resend the parcel.
Damaged Deliveries
If your order arrives damaged, please contact us as soon as possible at admin@islanoir.co.uk with your order number and photos of the packaging and item.
We will work with you to resolve the issue promptly.
Pre-Orders
From time to time, selected Isla Noir products may be offered on a pre-order basis. Where applicable, estimated dispatch dates will be clearly stated on the relevant product page.
Contact Us
If you have any questions regarding this Shipping Policy, please contact:
Isla Noir
Email: admin@islanoir.co.uk
Website: www.islanoir.co.uk/pages/contact