Shipping policy
Thank you for shopping with Isla Noir. This Shipping Policy explains how orders are processed, shipped, and delivered.
Pre-Orders
Our first drop is available to pre-order ahead of the official 08.08 launch.
Pre-order items are not dispatched immediately. Orders will begin shipping from 08.08, after the official launch.
If you need to amend your pre-order, please contact us as soon as possible. Once your order has been prepared for dispatch, we may not be able to make changes. Your statutory cancellation and return rights are not affected.
Order Processing
For in-stock items, orders are typically processed within 1–3 business days after payment has been received.
For pre-order items, processing will begin from 08.08 after the official launch.
Orders are not processed or dispatched on weekends or public holidays.
During periods of high demand, launches, promotions, or seasonal sales, processing times may be slightly longer.
Shipping Locations
We currently ship within the United Kingdom and may offer international shipping to selected countries.
If international shipping is available at checkout, shipping fees and estimated delivery times will be displayed before you complete your purchase.
Delivery Times
Estimated delivery times may vary depending on your location and the shipping method selected at checkout.
Typical delivery estimates:
- UK Standard Delivery: 2–5 business days
- UK Express Delivery: 1–2 business days (where available)
- International Delivery: 5–15 business days depending on destination
Delivery times are estimates only and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout and will vary depending on the delivery location, shipping method, and order size.
Any applicable customs duties, taxes, or import fees for international orders are the responsibility of the customer unless otherwise stated.
Tracking Information
Where tracking is available, you will receive shipping confirmation and tracking details once your order has been dispatched.
Delayed, Lost, or Missing Parcels
While we work with trusted delivery partners, delays may occasionally occur.
If your order has not arrived within the estimated timeframe, please contact us at admin@islanoir.co.uk and we will do our best to assist.
We are not responsible for delays caused by couriers, customs, weather conditions, or incorrect shipping information provided at checkout.
Incorrect Shipping Information
Customers are responsible for ensuring that shipping details are accurate at the time of purchase.
If an order is returned to us due to incorrect or incomplete address information, additional shipping charges may apply to resend the parcel.
Damaged Deliveries
If your order arrives damaged, please contact us as soon as possible at admin@islanoir.co.uk with your order number and photos of the packaging and item.
We will work with you to resolve the issue promptly.
Contact Us
If you have any questions regarding this Shipping Policy, please contact:
Isla Noir
Email: admin@islanoir.co.uk
Website: www.islanoir.co.uk/pages/contact